Privacy Policy

Introduction

Care2Metrics ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

We collect information in a way that ensures patient privacy through our zero-identifiable information storage approach:

• Anonymous Patient Data: We collect non-PHI (Protected Health Information) data such as diagnosis codes, anonymized Length of Stay, and clinical interactions from the last 24 hours.
• Survey Responses: We collect anonymized responses from post-discharge surveys at 24 hours, 7 days, 30 days, and 90 days.
• Hospital Data: We collect operational data from healthcare institutions to generate benchmarks and analytics.
• User Account Information: For healthcare professionals using our platform, we collect name, email address, professional role, and department.

How We Use Your Information

We use the information we collect to:

• Generate predictive insights and risk assessments
• Create benchmarks for healthcare performance comparison
• Identify potential complications and trigger critical alerts
• Improve clinical protocols and patient care pathways
• Provide analytics dashboards to healthcare providers
• Enhance and improve our services and platform

Data Security

We implement a variety of security measures to maintain the safety of your information:

• End-to-end encryption for all data transmission and storage
• Differential privacy techniques to prevent re-identification
• Zero-PHI storage architecture that prevents storing identifiable information
• Regular security audits and compliance checks
• Access controls and authentication for all platform users

Disclosure of Your Information

We may share anonymized, aggregated information with:

• Healthcare institutions for benchmarking purposes
• Research partners for healthcare quality improvement (with appropriate data use agreements)
• Service providers who assist in operating our platform

We do not sell, trade, or otherwise transfer identifiable information to outside parties.

Compliance

Our platform is designed to comply with healthcare privacy regulations, including HIPAA (Health Insurance Portability and Accountability Act) in the United States and similar regulations in other jurisdictions. Our privacy-by-design architecture ensures that patient privacy is protected at all stages of data collection, processing, and analysis.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access information we hold about you
• Right to rectification of incomplete or inaccurate information
• Right to erasure of your information
• Right to restrict or object to processing
• Right to data portability

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@care2metrics.com
Address: 123 Healthcare Ave, Medical District, Boston, MA 02115